Refund & Cancellation Policy

1Eligibility for Refund

A refund request may be submitted under the following circumstances:

• The applicant has paid the DSC fees but has not yet downloaded or availed the Digital Signature Certificate into a token or soft storage.
• Duplicate or excess payment was made due to a technical transaction error.
• The application was rejected during eKYC verification and cannot be processed further.

2Non-Refundable Scenarios

Refunds will not be entertained in the following cases:

• Once a Digital Signature Certificate has been successfully generated, downloaded, or installed onto a cryptographic USB token.
• Physical cryptographic USB tokens that have been dispatched, delivered, unsealed, or configured.
• Certificate revocation requested after successful issuance and utilization.

3How to Initiate a Refund Request

Applicants can easily request a refund through the self-service KYC portal:

4Processing Timeline & Mode

VSign processes all eligible refunds within 3 working days upon verification that the certificate has not been downloaded. The amount will be credited directly to the original payment source or verified bank account. An automated confirmation email with transaction details will be sent once the refund is initiated.